Distribution groups vs Delegated account
Please note that HHM IT no longer supports the creation of shared accounts where one password is shared between multiple people. Instead we can offer the two options below:
Distribution GroupWhat is it: A Distribution Group is an email address that forwards or distributes messages to a list of members.
Requirements: Each member will need to have their own Individual Inbox in order to receive messages sent to a group.
Example: An example of a Distribution Group is
everyone.123@hhmhotels.com. When an email is sent to this address, it will be delivered to all of the staff at hotel 123 which they can find in their Individual Inbox.
Cost: No cost for the group but each individual member license costs $120 per year.
How access is controlled: Leaders at hotels can be given access from HHM IT to update their own groups via
this help article.
- Recommended if you need to send emails to multiple people easily where each member can read, reply or organize the email in their own inbox.
- Not recommended if you need to see if other members have responded to the message or not.
Delegated Inbox What is it: A Delegated Inbox provides full access to an email account via delegation which opens the Delegated Inbox in a new tab in your web browser.
Requirements: Anyone who needs access to a Delegated Inbox will need to have their own Individual Inbox as well.
Example: An example of a delegated inbox is
frontdesk.123@hhmhotels.com where the front desk team uses the delegated account to read and reply to emails.
Cost: A delegated inbox consumes a license which costs $120 which is billed to the property or department annually. Anyone needing access to the delegated inbox will also need a license.
How access is controlled: You can create a ticket with HHM IT who can provide this access.
- Recommended if you need to both send an receive email from a shared email address, see if messages have been responded to, or be able to configure an email signature and all other features of a full inbox like labels, filters, rules, etc.
Related Help Articles:
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