HHM PC
Troubleshoot Microphone Issues
About: If you are getting an error in Google Meet or other video conference apps - or if no one can hear you when you talk on video calls, try the steps below Example of Google Meet error: Pro Tip: On most laptop models you can press the F4 key (or ...
Create a service request with Lenovo
About: If you are experiencing hardware issues with your Lenovo computer, follow the instructions below to get help directly from Lenovo. Note: Before calling, you should gather your computers model type and serial number so that you have it ...
Change your Default Web Browser
Change your Default Web Browser We recommend using Google Chrome as your default web browser. Your computer still has Internet Explorer for legacy applications. However for everyday browser use, consider switching to Chrome. 1. Click Start . 2. ...
Update Windows
Click the Start button Click Settings Click Update & Security Click Check for updates or Install Now If you computer says "You're up to date" - click Check for updates just to be sure. If there are updates available, install them by clicking Install ...
Troubleshoot power issues on Lenovo Laptops
About: If your Lenovo laptop is not powering on, try the steps below. Disconnect the laptop from power Removed the battery from the laptop Slide the clips to unlock the battery, then slide the battery out towards the back of the laptop. Get a ...
Order toner for corporate printers
Determine who supports the printer The printers at FSO, NYCO and WSO are supported by either Dex Imaging or Capital Business Systems. Look for a sticker on the printer to see which company supports the printer. Get the device ID The sticker on the ...
Adjust PDF security settings
About: Normally in IT we recommend keeping security features turned on - but for some Hotel applications, in order for the app to function correctly you may need to turn off security features. See below to learn how. Open Adobe Reader DC Click the ...
Log in to an HHM PC
Verify that the computer is a Hersha / HHM computer You can quickly tell if the computer you are logging on to is a Hersha / HHM computer by looking below the username and password field and looking for Sign in to: HERSHA. If it says something else ...
Create a service request with Dell
About: If you are experiencing hardware issues with your Dell computer, follow the instructions below to get help directly from Dell. Note: Before calling, you should gather your computers model and service tag (serial number) so that you have it ...
Force close a Windows application
About: Sometimes it is necessary to force an application to close if it is not responding or behaving abnormally. Follow the instructions below to force close a running Windows application. Right click the Windows task bar along the bottom of your ...
Find the IP or MAC address of your computer
Open Command Prompt Click Start . Type CMD and open Command Prompt. Type IPCONFIG /all In the Command Prompt window type ipconfig /all then press enter. You will see the computers network information displayed below Find IPv4 Address or Physical ...
Getting Started on your HHM PC (Google Login)
Log in to the PC using your HHM Email Address and password 1. Click Add work account , then click the arrow icon next to Sign in with work account. 2. Next you'll see a Google login prompt. Enter your HHM Email Address then your HHM password. After ...
Configure Dual Monitors
See Microsoft's Help Article Right click anywhere on your Desktop then click Display settings Click Identify to understand what order the monitors are in When you click Identify, each monitor will display a number so you can understand how Windows ...
Dispose of IT equipment
Google to find a computer recycle company near you Click here to search Google or Click here to view Best Buy's recycle program page Select a company Some companies will even come to your property and pick up the equipment.
Find the hostname of your computer
About: Your computers hostname is used by HHM IT to identify which computer you are using and where it is located. Hotel hostnames are formatted as H###-WS### for desktop computers and H###-LT### for laptop computers where the ### = property number ...
Change your default printer
Click Start Open Control Panel You can either type control panel in the search field or select it from the Start Menu Click View devices and printers Right click a printer and select Set as default printer The printer will have a green ...
Getting Started on your HHM PC
Log in to the PC using your HHM username and password You may need to click Other User in order to enter your HHM credentials. Some properties have both Brand (Marriott, IHG, etc) computers and HHM computers. To determine if the PC is an HHM PC, look ...