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Zoho Desk
Work on your first ticket in Zoho Desk
About: Learn the basics of working your first ticket below. Ticket Properties The Ticket Properties pane at the left is where you can Assign the ticket to you or someone else (Ticket Owner) Change the status of the ticket (Open, On Hold, Closed) Set ...
Set up your Zoho Desk Ticket Views
About: By default you will have one "starred" view in Zoho Desk called "All Tickets". You will want to "star" some other ticket views to help keep track of your tickets by following the instructions below. Expand All Views At the bottom left corner ...
Sign in to Zoho Desk for the first time
About: You should have an email inviting you to Zoho Desk with subject "Agent invitation from Zoho Desk" from support@hhmlp.zohodesk.com Click Accept Invitation Click the Google logo to Sign in with Google then sign in Create Zoho Account Check the ...
Update your signature in Zoho Desk
Open Zoho Desk and sign in Go to https://desk.zoho.com/ Click your account icon then click Preferences Click more Turn on the signature and click view signature to edit Update your signature then click save

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Set your Gmail signature
Open Gmail. In the top right corner, click , then click See all settings. In the General tab, scroll down to the Signature section. If you haven't created a signature yet, click Create new then give your signature a name (example: work, or My ...
Turn on 2 Step Verification (2SV) for your Google Account
Click here to view the 2 Step Verification Training Video About: 2 Step verification is a security tool which keeps your HHM Google Account from being hijacked or used by people other than you. Turning on 2 Step verification greatly increases the ...
Find the hostname of your computer
About: Your computers hostname is used by HHM IT to identify which computer you are using and where it is located. Hotel hostnames are formatted as H###-WS### for desktop computers and H###-LT### for laptop computers where the ### = property number ...
Connect your G: Drive
About: See below to learn how to connect your Google Drive in the Windows File Explorer on your computer. After you have signed in to Google Drive for the first time, it should launch automatically every time you log in to Windows. If your G: drive ...
Sign out and sign back in to Google Drive for Desktop
About: If you notice discrepancies between a folder on drive.google.com in your web browser and a folder in your G: drive; or if opening files via the G: drive is taking a long time - signing out and back in to Google Drive for Desktop (previously ...

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