Sign out and sign back in to Google Drive for Desktop

About: If you notice discrepancies between a folder on drive.google.com in your web browser and a folder in your G: drive; or if opening files via the G: drive is taking a long time - signing out and back in to Google Drive for Desktop (previously called Drive File Stream) typically resolves this type of issue.

	Find the Google Drive icon in the system tray The system tray is located in the bottom right corner of Windows - near the clock. Look for the Google Drive icon. You may need to click the UP arrow to reveal more icons.
	Open Google Drive preferences Click the Google Drive icon. Click the Gear icon. Click Preferences.
	Disconnect your account In the Preferences window, click the Gear icon at the top right, then click Disconnect Account, then click Disconnect.
	Sign back in to Google Drive for Desktop Click the Google Drive icon again, then click Sign in. A Chrome tab will open, click on your HHM Google Account, then click Sign in.
	See if your issue is resolved. After signing out and signing back in to Google Drive for Desktop: Your folders in the G: drive should match what you see drive.google.com. Performance issues should be resolved. If you are still experiencing issues, create a ticket so we can assist.

• Related Articles

• Connect your G: Drive

  About: See below to learn how to connect your Google Drive in the Windows File Explorer on your computer. After you have signed in to Google Drive for the first time, it should launch automatically every time you log in to Windows. If your G: drive ...

• Backing up your files with Google Drive

  Google Drive should be installed on your computer. If it is not, please open a ticket to have it installed. In your Icon Tray right click the Google Drive icon, and click the Settings gear icon, and select Preferences. Select "Add a Folder" and ...

• Force close Drive File Stream / Google Drive for Desktop

  Find the Google Drive icon in the system tray near the clock You may need to click the up arrow to reveal more icons Quit the program Click the icon in the system tray. Click the gear icon. Click Quit. Relaunch the Google Drive program from your ...

• Google Drive Overview

  About: At HHM we use Google Drive to work on documents, organize our files and collaborate with our Teams. How to access your Google Drive You can access your Google Drive any of the following ways: Via Drive File Stream \ Google Drive for Desktop ...

• Upload files to your Google Drive using Google Drive for Desktop (G: drive)

  Open your G: drive Open the File Explorer by clicking . Locate the G: drive under Quick Access along the top left, or click This PC and then open G:. If you do not see a G: drive, follow the instructions in this Help Article to reconnect your G: ...