Old Model Time Clock Troubleshooting

Old Model Time Clock Troubleshooting

This article applies to the old model timeclock. Click here to view instructions for the new model timeclock.





Reboot Time Clock

Acquire the key

Typically the GM or Chief Engineer will have the key. The keys are universal and works on all Time Clocks



Unlock the tablet from the top of the base using the key

Pull the tablet up and then towards you to remove it from the base

Hold down the power button and select restart

On the back of the tablet you will see a round opening in the casing. Inside will be the power button of the tablet. Press the button and Select Restart on the screen.




Reconnect the tablet to the base

While the Clock is rebooting, place the tablet back on the base and lock it.


Verify Ethernet Cable is Connected to the Time Clock

Acquire the hex-bit screwdriver (Torx size T10)

Unscrew the 2 screws that are closest to the wall only

Remove the case from the wall mount

You will now have access to the Ethernet cable that is connected at the back



Troubleshoot Ethernet cable

Connect the Ethernet cable to a laptop and see if its connected to the network. It could say connected to  Hersha.net or which ever the Hotel Network is.



If it shows that its connected to the network and able to browse the web then there is nothing wrong with the Ethernet cable. Plug the Ethernet cable back to the Time Clock and mount it back on.

If it shows Hersha.net but with limited access.  Contact Support at 717-412-5510 to see if it needs to be trusted

If it shows that its not connected to a network, then it could be something wrong with the Ethernet cable. Replace the Ethernet cable or try a different port on the wall.  Contact Support at 717-412-5510 for assistance


Verify Ethernet is Enabled and Connected to Host

Type 999000999000 on the keypad then press Go

Enter password TouchBas3Admin1! and then press Sign In

Select Host Configuration

Select Ethernet



















If Setup Ethernet is grayed out. Follow section Verify Ethernet Cable is Connected to the Time Clock and make sure the Ethernet cable is connected

Make sure Ethernet is set to ON

NOTE: The IP address information in these screenshots is only for example purposes. Please work with HHM IT to determine the correct IP address for your location.



Tap on Verify Ethernet Settings

NOTE: The IP address information in these screenshots is only for example purposes. Please work with HHM IT to determine the correct IP address for your location.



Once it verifies make sure it shows Settings Verified



Click on Continue

NOTE: The IP address information in these screenshots is only for example purposes. Please work with HHM IT to determine the correct IP address for your location.



Verify the following settings and then press Register

For  Select the appropriate domain to  Other
For  Enter your Company URL type in https:// hershahospitalityclk.ultiprotime.com/touchbasehost/

Press  Register when you are done



Click on Return without Further Changes



If it connected to the host successfully, the device will reboot on its own and should be on the keypad screen
Test it and see if its working as intended

If you get error message "getaddrinfo failed: EAI_NODATA (No address associated with hostname)"
The URL is incorrect, type in the URL again in step 8

If you get error message "isConnected failed: EHOSTUNREACH (No route to host)"
The Ethernet is not connected to the tablet

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