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Acquire the key
Typically the GM or Chief Engineer will have the key. The keys are universal and works on all Time Clocks.
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Unlock the Time Clock from the right side using the key
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Pull the Front Panel Towards you then Up to Remove it from the Back Panel
Be careful when removing the Front Panel from the Back Panel as there are 2 cables connected at the back of the Front Panel. Pulling the Front Panel to hard might damage the cables.
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Press the Reset Button
Its located at the back of the Front Panel next to the 2 cables.
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Reconnect the Front Panel with the Back Panel
While the Clock is rebooting, make sure the 2 cables are still connected then reconnect the Front Panel with the Back Panel and lock it.
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Acquire the key
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Unlock the Time Clock from the right side using the key |
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Pull the Front Panel Towards you then Up to Remove it from the Back Panel
Be careful when removing the Front Panel from the Back Panel as there are 2 cables connected at the back of the Front Panel. Pulling the Front Panel to hard might damage the cables.
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Troubleshoot Ethernet cable
You should now have access to the Ethernet cable at the back of the Front Panel.
Connect the Ethernet cable to a laptop and see if its connected to the network. It could say connected to
Hersha.net or which ever the Hotel Network is.
If it shows that its connected to the network and able to browse the web then there is nothing wrong with the Ethernet cable. Plug the Ethernet cable back to the Time Clock and mount it back on.
If it shows Hersha.net but with limited access.
Contact Support at 717-412-5510 to see if it needs to be trusted
If it shows that its not connected to a network, then it could be something wrong with the Ethernet cable. Replace the Ethernet cable or try a different port on the wall.
Contact Support at 717-412-5510 for assistance
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Type 999000999000 on the keypad then press Go |
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Enter password TouchBas3Admin1! and then press Sign In
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Select Host Configuration
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Select Ethernet
If
Setup Ethernet is grayed out. Follow section
Verify Ethernet Cable is Connected to the Time Clock and make sure the Ethernet cable is connected
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Make sure Ethernet is set to ON
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Tap on Verify Ethernet Settings
Once it verifies make sure it shows
Settings Verified
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Click on Continue
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Verify the following settings and then press Register
For
Select the appropriate domain to
Other
For
Enter your Company URL type in https://hershahospitalityclk.ultiprotime.com/touchbasehost/
Press
Register when you are done
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Click on Return without Further Changes
If it connected to the host successfully, the device will reboot on its own and should be on the keypad screen
Test it and see if its working as intended
If you get error message
"getaddrinfo failed: EAI_NODATA (No address associated with hostname)"
The URL is incorrect, type in the URL again in step 8
If you get error message
"isConnected failed: EHOSTUNREACH (No route to host)"
The Ethernet is not connected to the tablet
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