Disconnect from Remote Resources to troubleshoot BI360 and SL issues

About: BI360 and SL are accessible to you via remoteaccess.hersha.net and open via a RemoteApp. Sometimes disconnecting from your current session can resolve app errors and issues. Follow the instructions below to see if this helps.

	Locate the RemoteApp and Desktops icon in the system tray Look near the clock in the bottom right of your screen and find the RemoteApp and Desktop connections icon. You may need to click the UP arrow to reveal more icons.
	Disconnect all connections Right click the RemoteApp and Desktops icon and select Disconnect all connections. Doing this will ensure that the next time you connect to open an app you will have a brand new session.
	Relaunch BI360 or SL and see if your issue is resolved Find the SL or BI360 icon and open the program. If you continue to have issues with the program please contact our Support Team so we can assist.

• Related Articles

• Disconnect your HHM SL remote session

  About: If your remote HHM SL program / session is frozen / stuck or has an error or if your Google Drive is not connecting properly in your remote session - try the steps below. Doing this will ensure the next time you launch remote HHM SL, you will ...

• Remote Access - Accessing RDS Apps

  About: Basic steps on how to access Hersha Remote access and the hosted apps. Note: Your available apps may vary, depending on your role and what has been previously requested. Navigate to Hersha Remote Access remoteaccess.hersha.com Sign in using ...

• Connect / Troubleshoot Google Drive in remote HHM SL

  Click Get started When you launch remote HHM SL, make sure to click get started to sign in to Google Drive Click Sign in Sign in using your HHM email address and password When saving a file from SL, look for the Google Drive When you are prompted to ...

• Remote SL (Solomon) does not launch

  About: When launching remote SL RDP file, if the app does not launch try the steps below Note: Right click the taskbar then click task manager Locate any running remote desktop programs Right click each one then click end task Try launching remote SL ...

• Troubleshoot power issues on Lenovo Laptops

  About: If your Lenovo laptop is not powering on, try the steps below.   Disconnect the laptop from power   Removed the battery from the laptop Slide the clips to unlock the battery, then slide the battery out towards the back of the laptop.   Get a ...