Create a service request with Dell
About: If you are experiencing hardware issues with your Dell computer, follow the instructions below to get help directly from Dell.
| Call 800-624-9897
|
| When asked what you need help with, say REPAIR
|
| When asked about a code, say "Service Tag", then read your service tag
Your service tag is the computers serial number, and will be 7 characters long. Example: CF6JWT2.
After you read your service tag, you will be prompted to say yes or press 1, or say no or press 2.
|
| Describe your issue to the Dell support agent
Be detailed when describing your issue so that they can help you. |
![](https://desk.zoho.com/DocsDisplay?zgId=684959552&mode=inline&blockId=e0wrs64a0f7c2eb41416c92cd7301605e9a89)
| Coordinate a solution
If you are unable to resolve the issue over the phone, Dell will schedule an on-site visit to perform repairs or replacements. |
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