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      Password Reset


      Remember you can always go to iforget.hhmlp.com to learn how to reset your password or unlock your account in a pinch.

      See the articles below to learn more about common password and account issues:




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              Use My Area to see the status of tickets you've opened with HHM.

              Use the search bar above to find answers to commonly asked questions in our Knowledge Base.

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                After Hour Emergencies


                Call 717-412-5510 and select option 9.

                Our emergency hotline is only for after-hour emergency situations that have a hotel-wide impact on revenue or guest service. Each week we have a manager on duty on call 24/7 to assist with after-hour emergencies. Call our support line and dial option 9 to leave an emergency voicemail. We will respond to emergencies within 2 hours. Please be respectful, our MOD is on-call 24/7. Any abuse of this service will be addressed with the Regional Director of Operations.

                Click here to familiarize yourself with how to reset your password or unlock your account on your own, it's easy and can be done in a few minutes.

                Account lock outs and password reset requests are not considered emergencies and will be dealt with by our support team during regular business hours.

                  Internet & Telephone Issues



                  Call 877-375-3854 24/7 or email hhmsupport@velocity.org for any help you need on your telephone, Internet, or cable services.  There is no cost for this service, and it can save your team and your guests a lot of time.

                   


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